Since the automatic withdrawals failed, we unfortunately have to bother you with making the payment again. A payment link has been sent out with a new SMS and email where it is possible to complete the payment.
I haven't ordered!?
If you believe that you did NOT place an order on 24 or 25 January, you can contact us by e-mail firstname.lastname@example.org. Please attach your name and telephone number, so that we can look into the matter as quickly as possible.
As a small compensation for your trouble, you will receive a coupon for 1 x free side on your profile after the payment is completed. You can use this on your next order by clicking "Coupon or discount code?" in the shopping cart. If you don't have a profile with us you can create one here and let us know, then we'll give you the coupon code.
We want to apologize to all of our customers that has been affected by this. We wish the situation was handled better, and we will take strong measures to ensure potential similar situations will be handled better in the future!